Booking Conditions - Services & Payments
Fill in the application form online, or print and post it to the address mentioned below. Minimum booking price is £100. We kindly ask you to deposit 15% of the total amount at the time of registration. After having received the application and deposit, we will send the confirmation of enrollment and the invoice. The welcome pack with extra information and the address of your accommodation will be sent after you have settled the remaining balance. The invoice or the total amount must be paid in full 4 weeks before your departure.
- By cheque: make cheques payable to the address found below on this page.
- By bank transfer: the relevant account number will be included on the invoice you receive. Please send us a copy of the transfer order - you must pay all the necessary bank fees.
Up to 31 days before departure we will try our best to consider all your wishes and changes with respect to dates, accommodation, etc. Should you decide after signing the travel contract with us, to take a different course or tour to the one mentioned in the contract, or should some other suitable person take it instead of you, we unfortunatelly have to charge you £40 for any changes made.
Afterwards we will do our utmost but wont guarantee the fulfilment of the request made since extra costs may incur. The rebooking charge may also exceed £60.
You may cancel your enrollment at any time prior to the commencement of your course. However, you will be charged the following cancellation fees:
- cancellation up to 30 days before course commencement: 30% of total fees
- cancellation between 22 and 29 days before commencement: 40% of total fees
- cancellation between 15 and 21 days before commencement: 50% of total fees
- cancellation between 7 and 14 days before commencement: 60% of total fees
- cancellation between 1 and 6 days before commencement: 70% of total fees
Thereafter, 70% of the total fee is required. For a no-show or after the departure, no refund will be made. If you prefer, you can take insurance against the cancellation fee, which is 2% of the total amount. This amount must be paid with the deposit. The registration fee for the visa documents is not refundable under any circumstances. In the unlikely event of us being forced to cancel, all fees will be refunded.
Please note that from 01.05.2010 you will need international health insurance for entry into Cuba. Health insurance is not included in the package price. All travelers are responsible for ensuring that they can show that they possess the proper insurance when entering Cuba. Further information can be obtained from our staff.
Neither agent, operator nor the schools will be held responsible in any way for any accident, illness, loss of personal effects or change in personal circumstances arising at any time prior to or during the course. We therefore strongly recommend our personal travel insurance.
6. Lack of Service
Complaints regarding services indicated in the travel contract are to be reported immediately so that a prompt solution can be found. Sprachcaffe Cuba Travel assumes no liability for complaints that are not reported with sufficient notice to find a resolution to the problem. In this instance no reductions or refunds will be given.
Sprachcaffe Cuba Travel is not responsible for any expenses, damages or losses which arise as a result of actions of the client, a force majeure event or actions of a third party not associated with the services provided by Sprachcaffe Cuba Travel.
This Contract and Booking Conditions are subject to the laws of the United Kingdom. Any claims must be made in accordance with these laws and be submitted for resolution under jurisdiction of the UK courts.
Sprachcaffe Cuba Travel
20 Queens Road
+44 (0)1273 201 431